Privacy Policy

Last updated: June 17, 2026

This Privacy Policy explains how NextGenPeps LLC ("NextGenPeps," "we," "us," or "our") collects, uses, discloses, and protects personal information through nextgenpeps.com, our storefront, checkout, customer account features, marketing tools, customer support, and related services.

This policy is intended to describe our current privacy practices in plain language. It is not legal advice and may be updated as our business, vendors, or legal obligations change.

Information We Collect

We collect information you provide directly, information generated when you use the site, and information from service providers that help us operate our business.

• Contact and account information: name, email address, phone number, account credentials, support messages, and communication preferences.
• Order and checkout information: cart contents, order history, billing and shipping details, payment method selection, discounts, referral codes, and transaction status.
• Shipping and fulfillment information: delivery address, phone number, tracking details, and other information needed to process and support an order.
• Marketing and newsletter information: newsletter signups, discount-code activity, back-in-stock requests, product interactions, and email engagement.
• Device and usage information: IP address, browser type, device identifiers, pages viewed, referral URLs, events such as add-to-cart or checkout activity, cookies, local storage, and similar technologies.

How We Use Information

• Operate the storefront, customer accounts, carts, checkout, order tracking, shipping, returns, and support workflows.
• Process purchases, confirm payment status, prevent fraud, troubleshoot payment issues, and maintain transaction records.
• Respond to questions, live chat messages, support requests, documentation inquiries, and order-related communications.
• Send transactional messages, newsletter emails, back-in-stock notices, promotional offers, and abandoned-checkout reminders when permitted.
• Measure site performance, improve products and user experience, analyze traffic, attribute affiliate referrals, and understand marketing effectiveness.
• Maintain safety, compliance, security, accounting, tax, legal, and business records.

Payments, Shipping, and Hosted Checkouts

We use third-party payment, banking, hosted checkout, fraud-prevention, and shipping providers to process transactions and fulfill orders. These providers may receive the information needed to complete their services, such as customer contact details, billing or shipping information, cart/order details, payment method selection, payment status, and fraud or risk signals.

We do not intentionally store full payment card numbers on the storefront. Payment information is handled by the applicable payment or hosted checkout provider according to that provider's security and privacy practices.

Cookies, Analytics, Advertising, and Local Storage

We use cookies, pixels, scripts, and browser storage to keep the site working, remember preferences, support checkout, apply affiliate referral codes, manage newsletter discounts, verify age-gate and cookie-consent choices, and measure performance.

Our site may use Google tags/dataLayer, CrazyEgg, PostAffiliate Pro, Klaviyo, Crisp chat, AdRoll, Reddit Pixel, and similar tools for analytics, advertising, affiliate attribution, customer support, and email marketing. These tools may collect device, browsing, event, and conversion information and may associate activity with an email address or customer identifier when you provide one.

You can use the site's cookie controls where available, adjust browser settings, delete cookies/local storage, or use privacy controls provided by your browser or device. Some essential checkout, account, and security features may not work correctly if cookies or storage are disabled.

How We Share Information

We share personal information only as needed for business operations, legal compliance, and the purposes described in this policy.

• Service providers: ecommerce platform, hosting, payment, shipping, email, customer support, analytics, advertising, fraud prevention, security, and business operations vendors.
• Marketing and affiliate partners: tools that help attribute referrals, measure campaigns, and send permitted marketing communications.
• Legal and safety recipients: regulators, law enforcement, courts, payment networks, professional advisors, or other parties when required to protect rights, safety, users, or our business.
• Business transfers: information may be transferred as part of a merger, financing, reorganization, sale, or similar business transaction.

We do not sell personal information for money. Some advertising or analytics uses may be considered "sharing" or targeted advertising under certain privacy laws. You may contact us using the details below to ask about available privacy choices.

Retention and Security

We retain personal information for as long as reasonably necessary to operate the site, fulfill orders, provide support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information and the reason we collected it.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, payment system, or storage method can be guaranteed to be completely secure, so please use strong passwords and contact us promptly if you believe your account or order information has been compromised.

Your Choices

• You may update account information by logging into your account where available.
• You may unsubscribe from marketing emails using the unsubscribe link in those emails.
• You may reject or clear nonessential cookies through site controls or your browser settings.
• You may contact customer service to request access, correction, deletion, or other assistance with your personal information, subject to verification and legal exceptions.

California Privacy Rights

Depending on your location and our legal obligations, California residents may have rights to know, access, correct, delete, or receive information about certain personal information, and to opt out of certain sales or sharing of personal information. We do not discriminate against users for exercising applicable privacy rights.

To submit a privacy request, contact us at support@nextgenpeps.com or call +1 (971) 300-1435. We may need information to verify your identity and match your request to records we maintain.

Children's Privacy

NextGenPeps is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above. Your continued use of the site after an update means the revised policy applies to your use going forward.

Contact Us

For privacy questions, requests, or customer service, contact us at:

• NextGenPeps LLC
• 1331 Columbia Street, San Diego, CA, 92101
• Email: support@nextgenpeps.com
• Phone: +1 (971) 300-1435